Customer Relationship Management System



Within an organization or company, the ability to build relationships with customers is one of the most important keys to success. Internally, the ability to establish effective collaboration has an impact on increasing efficiency, productivity, and profitability. While externally, this success will have a positive impact on stakeholders to improve the company’s image.


Considering the importance of this matter, it is only natural that all leaders and employees in the organizational environment develop competencies to build relationships with customers.


To be able to build relationships with customers effectively requires an understanding of the various types, expectations, needs, and roles of customers in the organization which is the material for developing strategies to deal with these customers. In the customer relationship management system training program all of these things are discussed so that it is hoped that they can increase insight as well as skills for leaders and employees to encourage increased performance.



After this training, participants are expected to:

  1. Customer Relationship Management System Definition and Philosophy
  2. Customer satisfaction
  3. Cultural Model of Customer Satisfaction
  4. The Key to Successful Customer Service
  5. Customer Preposition Strategy and Product and Service Credibility
  6. Customer Handling Strategy
  7. Perspectives and Measures of Customer Relationship Performance in the Balanced Scorecard
  8. Consumer behavior
  9. Improving the Quality of Customer Service
  10. Position and Role of Customer Relations in the Organization
  11. Customer Relations Performance and Competency Standards
  12. The Key to Successful Customer Relations
  13. Tips for Building a Successful Customer Relationship




To be able to build an effective customer relationship management system, the ones who follow this training are all leaders in the organization, especially those engaged in marketing and trade as well as consultants and academics who play a role in solving organizational and corporate problems.



Presentations, Discussions, Brain Storming, Case Study, and Practice.



  • 16-18 Desember 2020
  • 22-24 December 2020
  • 29-31 December 2020
  • 6-8 Januari 2021
  • 3-5 Februari 2021
  • 3-5 Maret 2021
  • 29-31 Maret 2021
  • 7-9 April 2021
  • 5-7 Mei 2021
  • 2-4 Juni 2021
  • 7-9 Juli 2021
  • 4-6 Agustus 2021
  • 1-3 September 2021
  • 28-30 September 2021
  • 6-8 Oktober 2021
  • 3-5 November 2021
  • 1-3 Desember 2021



  • Ibis Styles Hotel Yogyakarta
  • Gino Feruci Hotel Bandung*
  • Sofyan Hotel Jakarta*
  • Harris Seminyak Hotel Bali*
  • In House Training*
  • E-Learning*


The Facility and Investment

  • The facility: Hard Copy Material, USB Flash disk, Training Kits, Coffee Break & Lunch, Certificate, Photo Group, Souvenir;
  • Investment of Rp. 6.000.000,- (Six million rupiah) per participants nonresidential
  • The price is not including taxes



Hendra Kusnoto, Mpsi MBA


*For more information, please contact customer service

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    Customer Relationship Management System
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