Excellent Service With Neuro Linguistic Programming

 

Descriptions

Competition in the business world is very tight, the level of business competition from day to day is not getting weaker, but getting stronger. Companies that can provide the best service will win the competition, therefore each company is required to continue to improve the quality of its services. How about your company? Companies must continue to improve service quality to the level of “Excellent Service”.

 

This training is specifically designed using the Hypnotherapy approach (optimizing the subconscious mind) and NLP (Neuro-Linguistic Programming) which are the latest techniques for modifying human behavior, so they can be used in understanding humans, humanizing humans, can serve more, by pay attention to details of body language, and consumer behavior.

 

It is expected that this training will increase the effectiveness of excellent service for those who work in the service sector. In addition to helping participants improve techniques and methods for handling complaints based on the Comfort of Customers’ Thoughts and Feelings.

 

Objectives

After this training, participants are expected to:

  1. Having a comprehensive understanding of Excellent Services, ranging from benefits to companies, to types of Excellent Services;
  2. Empower the five senses in seeing the detailed behavior and body language of the customer;
  3. Establish closeness to customers without being negative;
  4. Mastering how to detect the Mind of the Customer (Meta Mind Program);
  5. Understanding Hypnotic Language Pattern in conducting Excellent Service (Service Excellent);
  6. Reframing the customer’s perspective on the product
  7. or Services so that they can change what is just “want” to “need” (need);
  8. Be calm, remain enthusiastic and positive, while installing feelings
  9. Positive to Customers.

 

Materials

  1. Introduction: Definition, Objectives, and Benefits of Excellent Service (Excellent Service)
  2. Types of Services for Customers
  3. Methods or Techniques Paying Attention to Detailed Consumer Behavior a la NLP (Neuro-Linguistic Programming)
  4. Hypnotic Communication Technique Skills in serving Customers
  5. Reframing technique in modifying the perspective of the customer so that it grows the need for the product/service offered
  6. Methods or Techniques in Measuring Customer Satisfaction
  7. Remain Calm, Fresh and Enthusiastic in Customer Pressure
  8. Changing habits in handling customer complaints so far (Willingness to Change!)

 

Participants

This training is for HR Practitioners, CS and anyone who is responsible for satisfying consumers

 

Methods

Lecturing, Multimedia, discussion and case studies, Role Play & Simulation, Hypnotherapy + NLP Approach

 

Time

  • 16-18 Desember 2020
  • 22-24 December 2020
  • 29-31 December 2020
  • 6-8 Januari 2021
  • 3-5 Februari 2021
  • 3-5 Maret 2021
  • 29-31 Maret 2021
  • 7-9 April 2021
  • 5-7 Mei 2021
  • 2-4 Juni 2021
  • 7-9 Juli 2021
  • 4-6 Agustus 2021
  • 1-3 September 2021
  • 28-30 September 2021
  • 6-8 Oktober 2021
  • 3-5 November 2021
  • 1-3 Desember 2021

 

Venue

  • Ibis Styles Hotel Yogyakarta
  • Gino Feruci Hotel Bandung*
  • Sofyan Hotel Jakarta*
  • Harris Seminyak Hotel Bali*
  • In House Training*
  • E-Learning*

 

The Facility and Investment

  • The facility: Hard Copy Material, USB Flash disk, Training Kits, Coffee Break & Lunch, Certificate, Photo Group, Souvenir;
  • Investment of Rp. 6.000.000,- (Six million rupiah) per participants nonresidential
  • The price is not including taxes

 

Instructor

Ari Wahyono, dan Team

 

*For more information, please contact customer service

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    Excellent Service With Neuro Linguistic Programming
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