Descriptions

Telemarketing skills are skills that a person needs to have in selling or offering a product over the telephone. Telemarketers generally can do work anywhere, at home or in the office, they do not need to meet with customers directly. With such work characteristics, a telemarketer is required to have the ability to influence and inform customers as if they met directly with their customers.

Telemarketing skills training is structured to improve telephone communication skills. Communication skills using telephone media have now become an important part. Especially for companies that focus on sales and customer service (customer service) via telephone. This telemarketing skills training will help telemarketers enrich their telephone communication skills and techniques. Increase more self-confidence which can then have an impact on increasing sales. Helping to get prospects and new customers by improving services to customers.

 

Objectives

    1. After this Participants can use verbal communication and word selection techniques, can build interactive conversations with your prospects.
    2. Participants can use effective telemarketing strategies and techniques.

 

Materials

    1. The Concept of Sales Using the Telephone (Understanding the Difference Between Sales Using the Telephone Face to Face)
    2. Basic Techniques and Telemarketing Strategies
    3. Preparation of Telemarketing Activities
    4. Use of Telemarketing Scripts
    5. Application of Selling Telemarketing Skills (Probing, Supporting and Closing)
    6. Time Management in Telemarketing Activities
    7. Handling Prospect Behavior and Objections that arise

 

Participants

This training is intended for:

    1. Staff, Supervisors, Managers or levels from the IT Division, above or other divisions that need this training;
    2. Practitioners or Professionals who want to increase knowledge about Telemarketing Skills

 

Methods

Presentations, Discussions, Brain Storming, Case Study, and Practice.

Time

Place

    • Ibis Style Hotel Yogyakarta
    • Gino Feruci Hotel Bandung
    • Sofyan Betawi Menteng Hotel Jakarta
    • Ibis Style Kuta Circle Hotel Bali
    • In House Training*

 

The Facility and investment

    • The facility: Hard Copy Material, USB Flash disk, Training Kits, Coffee Break & Lunch, Certificate, Photo Group, Souvenir
    • Investment of Rp. 6000.000,- (Six million rupiah) per participants nonresidential
    • The price is not including taxes

 

E-Learning

    • Using the Zoom Application
    • The facility: Hard & Soft Copy File, USB Flashdisk, Training Kits, Certificate, Souvenir
    • Investment of 4.000.000,- (four million rupiah) per participants nonresidential
    • The price is not including taxes

 

Instructor

Hendra Kusnoto, Msi MBA and Team

 

*For more information, please contact customer service

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